ITS Chatbot

University IT service provider ITS has requested the development of a chatbot that can help answer IT-related questions from university employees and students. The bot uses knowledge base articles from the ITS Manuals webpage and TOPdesk platform. TOPdesk contains many articles based on support tickets from previous users, but has lesser visits than the Manuals page. The bot will be published on the Manuals page and should solve the underusage problem of TOPdesk. The chatbot named Solis has a friendly character and relies on customizable, state-of-the-art language processing to retrieve information articles based on questions posed by the user.